A week ago I ordered some flowers for a relative, arranging for them to be delivered today. Late yesterday afternoon I had an email from the online flowers company, apologising for the fact that my order could not be fulfilled. They cited difficulties with their supplier and asked if I wanted to wait until their next delivery of these particular flowers next week, or choose a different bouquet to be delivered 'within the next few days'! It took them until late afternoon, just minutes before their Customer Services desk closed, before they told me they wouldn't be delivering my order...really?!?!
When I quickly rang to ask what else they'd got for delivery for today as requested, they'd got hardly anything, certainly nothing like the flowers I'd ordered, and said they probably wouldn't be able to deliver today anyway. So I asked for a refund....which they said would take 3-5 days! Disgraceful. I've emailed and complained.
Meanwhile, I googled and found a local florist in the town where my relative lives, I've rung them this morning and ordered a lovely bouquet which they will deliver this afternoon. Good for them 👏