Every day brings new problems at the moment. We had a run in with officialdom this morning, had to go and see an official to try and sort something out (I realise this is all cloak and dagger and won't mean anything to anyone else, but I can't give details). Something has been done that isn't right, so we needed to see if we could get it sorted. Well, let's just say they were worse than useless - completely intractable and unhelpful, even when I pointed out the problem, they still refused to budge, nor could they answer my questions. There wasn't anyone more senior available to help, so an appointment was made for us to go back on Thursday.
It just annoys the hell out of me that 'they' have done something which isn't right, which is causing us problems, and there's no good reason why they can't put it right. "It's company policy" they kept saying - well your policy is wrong and there isn't any good and valid reason why you can't change it. I can't honestly see that Thursday's appointment will bring us a satisfactory resolution, but whatever the outcome I will be putting in a formal complaint for the way they've mishandled the situation.