I've just had a very unpleasant experience in the freezer shop - I'm not naming them as I don't want to give them a bad press based on the actions of just one unhelpful and rude employee. Suffice it to say that it's a big shop (supermarket sized) selling mostly frozen food, with some fresh foods, tinned & packet and some household goods. We shop in there about once every 3 months or so, to stock up the freezer - we like it in there as they have wide aisles, sell larger size packs and it's generally not at all busy. I do have to be selective about what I buy and read labels carefully - some of their frozen meat, for example, isn't British, and I prefer to buy British where possible. But that's just a personal consideration. They also sell quite a lot of ready meals and what I'd call rubbish food (cheap carb or sweet stuff with no nutritional value, aimed at kids mostly) - none of which I buy. But they do have good offers on frozen fish, seafood and veg, in particular.
Today the shop wasn't busy, as usual, but by the time we'd got to the checkouts there was a big queue and only one till open. The cashier did eventually ring for another operator, but had to ring again after a few minutes of no response....another person (I won't call her a lady as she certainly wasn't!) did eventually arrive, scowling - perhaps she'd been on her teabreak 😒. She plonked herself down with a big sigh and opened up.....the man in front of us in the queue said we could go to her as he was next in line to be served on the original till. Big mistake!
Our system is that I take everything out of the trolley, husband goes to the end and packs it all - he's a bit obsessive about packing everything carefully into the right bags, so I let him get on with it! In this shop you're not supposed to pack your bags at the checkout, you put everything back into the trolley and pack your bags at the long shelf at the front of the shop. However, as we were the first customers at this till and I was unloading the trolley, husband did begin to pack some of the stuff into bags. I had my back to the till woman whilst taking stuff out of the trolley, so didn't see what she was doing - apparently she was working very fast and piling everything up on the small area at the front of the till, much faster than husband could pack. I heard a noise and turned around to see a huge pile of our food all balanced precariously on the end of the till, with some of it falling off! I said to her "Can you stop please?" then carried on unloading the trolley. She didn't stop, or even slow down, she simply continued scanning stuff really fast and adding it to the massive pile. Which annoyed me so I said "This is ridiculous, how are we supposed to put food back into the trolley when I haven't finished emptying it? And there's no room and you're just making it fall on the floor!". She gave me such a filthy look and just huffed, although did slow down marginally. Anyway, we got through the till, went to the shelf and started to pack.
And that would have been the end of it.....until I heard her say to the next customer "Did you hear that woman having a moan? Stupid woman(!!)". She clearly hadn't noticed me at the shelf, as her mouth dropped open and she flushed deep red with embarrassment as I marched back to the till and said "Yes that was me! And I 'had a moan' because what you were doing was ridiculous. And if you wanted to complain you should have had the decency to do it to my face, or at least wait until I was out of the shop!". She had the grace to look ashamed, although didn't apologise.
I did briefly consider asking to see the manager, but immediately discounted that idea - in this day and age people need their jobs and I didn't want to risk her losing hers. And, who knows, she might be having personal problems or had something on her mind, so I prefer to give her the benefit of the doubt. She wasn't even a youngster, she was around 40, so should have known better really. But at least I stood up for myself and told her what I thought!
Anyway, we won't be going back to the shop for another 3 months or so, and as they have a fairly rapid turnover of staff she most likely won't even be there next time.
I am finding that the older I get, the less likely I am to suffer fools gladly and if something or someone annoys me or there's some injustice, I will say so.